Webinar: ACH Death Notification Entries (DNEs) & Reclamations: Your Credit Union's Liability
Do you know how to handle an incoming ACH entry if the accountholder is deceased? Do you handle Death Notification Entries (DNE) correctly to ensure your credit union doesn't take a loss? This webinar will deepen your understanding of government benefit payments, debit entries, DNEs and both corporate and government reclamations. You'll also receive a quick reference toolkit for handling federal government DNEs and reclamations according to the Green Book.
About This Session:
This webinar will cover the following topics:
- Government and corporate reclamation rules
- How to handle reclamations and DNEs and limit your liability
- Knowledge of death: constructive vs.actual
- How to handle ACH payments once you have knowledge of an accountholder's death
Who Should Participate:
ACH personnel, frontline staff, member service representatives and AAP candidates
About the Presenter:
Luann S. Kohlmann, AAP, WACHA
Luann Kohlmann's career in the financial industry began more than 25 years ago. Today, she serves as the director of education and as an auditor at WACHA (The Premier Payments Resource). As the organization's primary trainer, she is responsible for curriculum development and oversees membership education and development. She also conducts ACH Audits and Risk Assessments for member financial institutions. An Accredited ACH Professional since 2002, Kohlmann represents WACHA on the RPA Operations and Education committees.