Webinar: Tax Refunds: ACH Exceptions, Posting & Credit Union Liability
State and federal tax refunds can become a challenge to an RDFI. It's imperative to properly post and handle refund exceptions in order to minimize the risk to your credit union and avoid costly mistakes. In this webinar, you'll finally get the answers to all your questions! You'll also receive a quick reference toolkit for handling federal government tax refunds according to the Green Book.
About This Session:
This webinar will cover the following topics:
- What happens when the name and account number do not match?
- What if the account is closed or the accountholder is deceased?
- Who is at fault if the payment posts to the wrong account? What happens next?
- What are the rights and obligations of the RDFI, member and tax preparer?
Who Should Participate:
ACH operations staff, branch personnel, compliance officers and AAP candidates.
About the Presenter:
Luann S. Kohlmann, AAP, WACHA
Luann Kohlmann's career in the financial industry began more than 25 years ago. Today, she serves as the director of education and as an auditor at WACHA (The Premier Payments Resource). As the organization's primary trainer, she is responsible for curriculum development and oversees membership education and development. She also conducts ACH Audits and Risk Assessments for member financial institutions. An Accredited ACH Professional since 2002, Kohlmann represents WACHA on the RPA Operations and Education committees.