Webinar: Opening Personal Accounts: Membership, Ownership & Access

Start: 3:00 pm
End: 4:30 pm
Event Days: 04/24/2013 - 04/24/2013

How important is the account-opening process to your work at the credit union? Just think about problems you have had with member accounts in the past: people fighting about who had the right to withdraw from the account; loved ones challenging you over their deceased parents' money; accountholders claiming funds cannot be levied because the person on the levy is not really an owner of the funds; or the joint owners who suddenly found out they weren't on the account anymore. That's why proper account opening and maintenance is critically important.

About This Session:

This webinar will cover the following topics:

  • The types of accounts your credit union offers and how they operate
  • The difference between membership and account ownership
  • Importance of following specific procedures when ownership changes occur
  • Providing accurate answers to accountholders regarding their rights and liabilities
  • Determining your credit union's best practices with future account opening and handling
  • TAKEAWAY TOOLKIT with a membership versus ownership sheet; an account-type guide and checklist; and FAQs

Who Should Participate:

Membership officers, new account reps, branch managers, tellers, financial service reps, compliance officers and others responsible for opening, closing or changing account ownership

About the Presenter:

Mary-Lou Heighes, CUCE, Compliance Plus, Inc.

Compliance Plus, Inc. President/Founder Mary-Lou Heighes has been involved in the credit union movement since 1989, including five years working in credit unions and seven years with the California Credit Union League, where she provided compliance assistance and advised credit unions of regulatory changes. Since founding Compliance Plus, Inc. in 2000, Heighes has helped credit unions nationwide develop compliance programs and has delivered training and webinars throughout the country. She has also authored articles for Credit Union Magazine.