Webinar: Legally Handling ATM & Debit Card Claims Under Regulation E

Start: 3:00 pm
End: 4:30 pm
Event Days: 05/14/2013 - 05/14/2013

The Electronic Fund Transfer Act and Regulation E provide many consumer protections, but they also impose responsibilities and liabilities on your credit union. Anyone who has attempted to read the regulatory language will agree that Reg E is complicated. Given the rapid changes in the types of electronic transfers, there is often confusion about when Reg E applies. It is further complicated by a legal distinction between a Reg E claim and a merchant dispute under the card-issuer rules. This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper consumer reimbursement, consumer notices and specific deadlines.

About This Session:    

This webinar will cover the following topics:

  • What transactions does Reg E cover?
  • Your credit union's responsibilities under Reg E
  • Proper handling of Reg E error-resolution claims
  • What your credit union can and can't require of the consumer
  • The distinction between Reg E and the Visa/MC rules
  • TAKE-AWAY TOOLKIT with a detailed sample form of error-resolution procedures, a matrix to determine the dollar amount of the consumer's liability and CFPB's exam procedures for Reg E

Who Should Participate:

Deposit personnel, tellers, member service reps, account officers, managers and compliance personnel

About the Presenter:

Elizabeth Fast, JD, CPA, Spencer Fane Britt & Browne, LLP

Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm's training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.