Webinar: Working with Troubled Members: Loan Extensions, Deferments, Re-Aging, Refinancing & Incentives

Start: 3:00 pm
End: 4:30 pm
Event Days: 10/24/2012 - 10/24/2012

Here's a simple accounting rule that everyone understands: A loan is only an asset if the member pays on it. Once a member begins to have financial problems, your credit union needs to effectively communicate with them and be ready to work on finding a successful conclusion to the loan. This webinar will teach you successful techniques for early identification and intervention with troubled members-all with a focus on delivering member service and creating a workable solution to a delinquency.

About This Session:

This webinar will address the following questions:

  • The difference between delinquent and troubled members
  • Methods to identify emerging troubled members
  • Regulatory guidance on loan modifications
  • Creating a comprehensive solutions matrix
  • Tools and techniques for effective loan modifications
  • Deploying collections incentives